Retail & Digital Customer Supply Chain Lead

Flamingo; New York (NY); On-site; USD 91,600 - 114,500; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity in Mammoth Brands

Flexible time off and working hours

L&D stipend

4 weeks sabbatical after 5 years, 6–8?

Parental leave

Office perks and events

Job summary

Flamingo, part of Mammoth Brands, is seeking a Customer Supply Chain Manager in New York to lead end-to-end retail and/or digital channel operations. You will drive CPFR, OTIF, in-stock performance, and chargeback mitigation while collaborating with Commercial, Demand Planning, Operations, and Finance teams to ensure flawless product flow to customers.

The ideal candidate brings 3–5 years of retail/CSCM experience, is detail-oriented, data-driven, and an excellent communicator capable of setting

Qualifications

• 3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.
• Detail-oriented and highly collaborative, with strong internal and external relationship management skills.
• Strong understanding of key supply chain tools and resources.
• Attention to detail and ability to collaborate internally and externally is imperative to success in this role.
• Knowledge of Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics.
• Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners).
• Strong understanding of Excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insight.

Responsibilities

• Lead ongoing forecasting and replenishment needs for the business with cross-functional partners.
• Own retail channel operations including fulfillment, warehousing, transportation, and chargebacks.
• Drive data-driven operational improvements and measure ROI for retail activities.
• Manage third-party brokers to meet channel requirements and performance targets.
• Develop dashboards and scorecards linked to KPIs for operational success.
• Collaborate with external partners to create strategic roadmaps for progress in retail ops.
• Lead IBP with Demand Planning to provide accurate sales inputs for planning.
• Translate company goals into actionable operational plans and manage risks.
• Oversee end-to-end distribution logistics to ensure on-time fulfillment and accurate inventory.

Skills

Retail operations

Relationship management

Excel

AI tools

Project management

Data analysis

Job description

Flamingo, part of Mammoth Brands, is seeking a Customer Supply Chain Manager in New York to lead end-to-end retail and/or digital channel operations. You will drive CPFR, OTIF, in-stock performance, and chargeback mitigation while collaborating with Commercial, Demand Planning, Operations, and Finance teams to ensure flawless product flow to customers.

The ideal candidate brings 3–5 years of retail/CSCM experience, is detail-oriented, data-driven, and an excellent communicator capable of setting