Retail Development Specialist

NATIONAL BANK OF COMMERC; Morris (MN); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health, dental, and vision plan

401(k) with match

Paid time off and holidays

Job summary

National Bank of Commerce is seeking a Retail Development Specialist to design and deliver training for frontline retail banking staff across multiple locations. You will lead onboarding, develop materials, and conduct in-person and virtual sessions to ensure customers receive excellent service and comply with regulations.

Ideal candidates have 3-5 years in service-related training within financial institutions and strong facilitation and interpersonal skills, with travel as part of the role.

Qualifications

• Bachelor’s degree preferred; or the equivalent of education and experience required.
• 3-5 years of service-related training/Retail Banking experience required.
• Minimum four years of experience working in a Financial Institution.

Responsibilities

• Design and deliver training programs for retail banking employees, including tellers and branch leaders.
• Facilitate in-person and virtual training sessions for new hires and existing staff.
• Develop and maintain training materials, guides, presentations, and e-learning content.
• Lead onboarding programs to ensure employees are prepared for success in their roles.
• Train employees on banking products, customer service, systems, and regulatory requirements.

Skills

Customer service

Facilitation

Training delivery

Interpersonal skills

Coordination

MS Office

Education

Bachelor’s degree preferred

Equivalent experience considered

Tools

Excel

Word

PowerPoint

Outlook

Microsoft Co-Pilot

Job description

Retail Development Specialist – Various LocationsJob Type: Full-time, Non-exemptAcross Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our creative and accomplished professional team to help us make more possible.A Retail Development Specialist in the banking sector, working as part of the Learning and Development (L&D) team, plays a key role in developing and delivering training programs for bank employees, particularly those working on the frontline in retail banking branches. Their primary focus is to ensure that new and existing retail banking staff possess the necessary skills, knowledge, and competencies to provide excellent customer service, meet compliance standards and effectively understand, explain and support banking products. Assures compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Regulation CC, fraud prevention, consumer protection regulations and other applicable banking compliance requirements.Key ResponsibilitiesDesign and deliver training programs for retail banking employees, including tellers and branch leaders.Facilitate in-person and virtual training sessions for new hires and existing staff.Develop and maintain training materials, guides, presentations, and e-learning content.Lead onboarding programs to ensure employees are prepared for success in their roles.Train employees on banking products, customer service, systems, and regulatory requirements.Coach employees through role-playing, skill development, and performance improvement activities.Partner with Retail Leadership, Compliance, Human Resources, and other stakeholders to identify training needs and implement learning solutions.Monitor training impact and recommend opportunities for continuous improvement.Stay current on industry trends, banking regulations, products, and technologies.Promote a culture of continuous learning and exceptional customer service.Perform other duties as assigned.Qualified candidates will have:Bachelor’s degree in related field preferred; or the equivalent of education and experience required.3-5 years of service-related training/Retail Banking experience required.Minimum four years of experience working in a Financial Institution.Talent Development Certifications APTD or CPTD a plus.Knowledge of banking environment including teller and banker platforms.Excellent interpersonal skills and an outgoing, friendly, professional personality with good energy and enthusiasm.Ability to coordinate and prioritize numerous assignments/special projects simultaneously.Ability to create and deliver engaging learning experience through all delivery channels including digital, virtual and in-person which will require travel.Ability to learn new processes and procedures quickly and the ability to translate this knowledge to effective training.Ability to evaluate performance and assess additional training needs.Demonstrated success in classroom instruction with strong facilitation skillsExcellent collaborative and interpersonal skills.Ability to navigate and negotiate multiple deliverables with all levels.Proficient in Excel, Word, Power Point, Outlook and Microsoft Co-PilotAbility to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability.Compensation and BenefitsThe pay range for this position is $26.75 to $40.00 per hour. This pay range is contingent on relevant skills, training, experience, education, and other job-related factors permitted by law.National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program.National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.