Retail Banking Training Specialist

NATIONAL BANK OF COMMERC; Morris (MN); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health, dental, and vision plan

401(k) with match

Paid time off and holidays

Job summary

National Bank of Commerce is seeking a Retail Development Specialist to design and deliver training for frontline retail banking staff across multiple locations. You will lead onboarding, develop materials, and conduct in-person and virtual sessions to ensure customers receive excellent service and comply with regulations.

Ideal candidates have 3-5 years in service-related training within financial institutions and strong facilitation and interpersonal skills, with travel as part of the role.

Qualifications

• Bachelor’s degree preferred; or the equivalent of education and experience required.
• 3-5 years of service-related training/Retail Banking experience required.
• Minimum four years of experience working in a Financial Institution.

Responsibilities

• Design and deliver training programs for retail banking employees, including tellers and branch leaders.
• Facilitate in-person and virtual training sessions for new hires and existing staff.
• Develop and maintain training materials, guides, presentations, and e-learning content.
• Lead onboarding programs to ensure employees are prepared for success in their roles.
• Train employees on banking products, customer service, systems, and regulatory requirements.

Skills

Customer service

Facilitation

Training delivery

Interpersonal skills

Coordination

MS Office

Education

Bachelor’s degree preferred

Equivalent experience considered

Tools

Excel

Word

PowerPoint

Outlook

Microsoft Co-Pilot

Job description

National Bank of Commerce is seeking a Retail Development Specialist to design and deliver training for frontline retail banking staff across multiple locations. You will lead onboarding, develop materials, and conduct in-person and virtual sessions to ensure customers receive excellent service and comply with regulations.

Ideal candidates have 3-5 years in service-related training within financial institutions and strong facilitation and interpersonal skills, with travel as part of the role.