Retail Department Manager-FT Customer Experience

Michaels Stores; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Michaels Stores is seeking a Retail Department Manager to enhance customer experience and manage store operations. The role involves leading a team, ensuring compliance with policies, and delivering exceptional service. Ideal candidates will have retail management experience and the ability to work flexible hours.

Qualifications

• Preferred retail management experience.
• Ability to lift heavy objects and work flexible hours.
• Experience in customer service and team leadership.

Responsibilities

• Manage front-end operations and ensure compliance with store standards.
• Assist in onboarding and training team members.
• Lead custom framing delivery and manage omnichannel processes.

Skills

Retail management experience

Customer service

Team training

Job description

Retail Department Manager-FT Customer Experience

Join to apply for the Retail Department Manager-FT Customer Experience role at Michaels Stores

Job Overview

Store - S.ANT-ARBOR PARK, TX

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Responsibilities

1. Assist Store Manager in adhering to SOPs and company policies to ensure compliance and store standards.
2. Ensure front end policies are followed; achieve KPIs for yourself and your team.
3. Plan and execute in-store events and manage omnichannel processes.
4. Manage shrink, safety, cash reconciliation, and inventory processes.
5. Assist in onboarding, training, and coaching team members to achieve performance goals.
6. Serve as Manager on Duty, interact positively with customers, and promote organizational values.
7. Help locate products, provide solutions, and participate in stocking and unloading processes.
8. Lead custom framing delivery in stores without a Framing Manager.

Qualifications & Skills

Preferred retail management experience; ability to remain standing, move throughout the store, lift heavy objects, and work flexible hours including nights and weekends.

Additional Information

Our purpose is to fuel the joy of creativity. We offer comprehensive benefits, promote inclusion, and are an equal opportunity employer. For accommodations, contact Customer Care at 1-800-642-4235. Visit michaels.com for more info.