Guest Services Supervisor

Quorum Hospitality; San Antonio (TX); On-site; USD 44,000 - 46,000; Full time

Job summary

Quorum Hospitality is seeking a Guest Services Supervisor for the Aloft San Antonio Airport. This role involves leading a team to provide exceptional guest service and maximizing room revenue while maintaining high standards. Ideal candidates will have experience in hotel front office operations and strong leadership skills.

Benefits

Comprehensive Medical, Dental, and Vision insurance

Vacation Time Off

Paid Holidays & Sick Time

401(k) Retirement Plan

Tuition reimbursement program

Hotel Travel Discounts

Daily Pay

Qualifications

• At least 2+ years progressive experience in hotel front office operations.
• Supervisory experience preferred.
• Must be proficient with Windows operating systems.

Responsibilities

• Provide attentive, friendly, and efficient service at the Front Desk.
• Handle all guest requests, problems, and complaints professionally.
• Assist in motivating, coaching, and managing the Front Office team.

Skills

Customer Service

Leadership

Problem Solving

Education

High School Diploma or Equivalent

2 to 4-Year College Degree

Tools

Windows Operating Systems

Job description

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Brief Description

Join our team as a Guest Services Supervisor at Aloft San Antonio Airport!

Imagine being the guiding force behind every guest’s memorable stay, where your leadership and attention to detail ensure that each visitor feels like a VIP. As our

Brief Description

Join our team as a Guest Services Supervisor at Aloft San Antonio Airport!

Imagine being the guiding force behind every guest’s memorable stay, where your leadership and attention to detail ensure that each visitor feels like a VIP. As our Guest Services Supervisor, your role will be central to maintaining our high standards and maximizing room revenue, all while creating a friendly and efficient atmosphere from check-in to check-out. If you excel in providing top-notch service and enjoy leading a team to success, we’d love for you to join us.

Your Role

In the position of Guest Services Supervisor, you’ll play a crucial role in leading our team and ensuring our guests receive exceptional service. Some of your responsibilities will include:

• Provide attentive, friendly, and efficient service at the Front Desk, ensuring every guest feels welcomed and valued.
• Handle all guest requests, problems, and complaints with professionalism and follow up to ensure complete satisfaction.
• Assist in motivating, coaching, and managing the Front Office team, including hiring and training.
• Maximize room revenue and occupancy by analyzing daily reports, monitoring rate efficiency, and overseeing credit reports.
• Assist with scheduling and reviewing payroll submittals.
• Work closely with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, etc.
• Ensure proper cash handling, monitor reservations for courtesy and upselling, and manage key control and Front Office procedures.
• Participate in M.O.D. and Night Audit coverage as scheduled.
• Other duties as assigned.
  
  

Requirements

What We’re Looking For:

• At least 2+ years progressive experience hotel front office operations.
• Previous supervisory experience preferred.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.
• Flexible availability.
  
  

Summary

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
• Vacation Time Off – Take time to relax and recharge.
• Paid Holidays & Sick Time – Prioritize your health and well-being.
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates at our properties.
• Daily Pay – Access your earnings when you need them with this flexible benefit.
  
  

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Aloft San Antonio Airport

Aloft San Antonio Airport offers a dynamic and engaging work environment with 141 rooms, our WXYZ lounge, and flexible meeting spaces. Conveniently located near San Antonio International Airport and top attractions like North Star Mall and the San Antonio Riverwalk, our hotel is a vibrant part of the local scene. The energetic atmosphere extends to our team culture, which emphasizes collaboration and career growth. Employees enjoy a supportive environment with ample opportunities for professional development and a commitment to high standards in service.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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