Retail Department Lead — Operations & Customer Experience

Rural King; Llyswen (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

15% Associate Discount

Assistance Program

Hardship Program

Chaplaincy Services

Job summary

Rural King is seeking a Department Lead to oversee a department's operations, inventory, and presentation. You will ensure accurate pricing, stock control, and a clean, customer-friendly environment.

You will lead by example with a focus on service, training, and adherence to company playbooks and standards. The role requires flexibility in scheduling and a proactive approach to support across departments.

Qualifications

• At least 2 years of retail experience in a department role.
• Excellent verbal and written communication to convey instructions clearly.
• Able to adapt to changing priorities and business needs.
• Strong problem-solving skills to address issues promptly.
• Provide friendly, proactive customer service and support to team and customers.
• Ability to work a 40-hour week with varied hours, including nights and weekends.

Responsibilities

• Adhere to the indoor merchandising guide to maintain consistent department displays.
• Monitor inventory levels, conduct stock counts, and replenish from stockroom/top stock.
• Oversee recovery to keep the department neat and visually appealing.
• Coordinate price changes and update pricing labels and signage.
• Manage playbook feature implementations and planogram sets per company guidelines.
• Maintain cleanliness and safety standards within the department.
• Provide customer service and assist with inquiries, locating products, and concerns.
• Support front-end tasks such as transactions or loadouts as required.
• Operate standard retail equipment and handheld devices as needed.
• Participate in cross-training and learning initiatives to stay current.

Skills

Verbal communication

Written communication

Adaptability

Problem solving

Customer service

Attention to detail

Time management

Job description

Rural King is seeking a Department Lead to oversee a department's operations, inventory, and presentation. You will ensure accurate pricing, stock control, and a clean, customer-friendly environment.

You will lead by example with a focus on service, training, and adherence to company playbooks and standards. The role requires flexibility in scheduling and a proactive approach to support across departments.