Retail Department Lead — Merch & Customer Experience

Bass Pro Shops; Mitchell, Northern (SD, KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k

Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Mitchell, SD is seeking a Team Leader to direct department associates in merchandising, pricing, and member services. You will coordinate scheduling, train staff, and ensure inventory accuracy while maintaining a high standard of customer experience.

Key duties include executing planograms, supporting sales and gross margin goals, and leading a positive, service‑oriented team. This role offers full-time benefits and opportunities within a national outdoor retailer.

Qualifications

• High School Diploma or equivalent.
• 2 to 4 years in Retail Sales; supervisory experience is a plus.
• Ability to staff, train, interview, and coach department associates.
• Strong customer service focus with a goal of a positive shopping experience.

Responsibilities

• Direct daily activities of department associates and supervise merchandising.
• Execute planograms, pricing, and in-store promotions.
• Assist in scheduling, performance feedback, and interviewing.
• Maintain inventory accuracy and ensure UPC integrity.
• Provide legendary customer service and promote club memberships.
• Coordinate special events and staff training.

Skills

Merchandise presentation

Inventory control

Pricing

Customer service

Supervisory experience

Staff coaching

Interpersonal skills

Training & interviewing

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

Excel

Job description

Bass Pro Shops in Mitchell, SD is seeking a Team Leader to direct department associates in merchandising, pricing, and member services. You will coordinate scheduling, train staff, and ensure inventory accuracy while maintaining a high standard of customer experience.

Key duties include executing planograms, supporting sales and gross margin goals, and leading a positive, service‑oriented team. This role offers full-time benefits and opportunities within a national outdoor retailer.