Retail Department Lead — Coaching, Sales Growth, Commission

Von Maur, Inc.; Oregon (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Commission incentive

Merchandise discount

Comprehensive benefits

401(k)

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. in the United States is seeking a Department Manager to lead a busy department, drive customer service excellence, and mentor associates to reach sales goals. You will build relationships with customers, manage merchandising, and model outstanding service.

This role emphasizes coaching, accountability, and internal advancement, with a focus on delivering top-tier experiences and supporting store performance through effective team leadership and strategic problem solving.

Qualifications

• Proven leadership and coaching abilities.
• Strong customer service orientation with sales focus.
• Experience meeting individual and department sales goals.
• Ability to mentor and develop associates.
• Excellent relationship-building skills.

Responsibilities

• Motivate associates to deliver outstanding customer service.
• Develop relationships to grow department business.
• Execute all duties of a sales associate and meet sales goals.
• Assess performance to improve service quality and department results.
• Provide feedback on service, selling, and account statistics.
• Develop solutions to solve customer problems and department needs.
• Be available for a rotation of day, evening, and weekend shifts.

Skills

Leadership coaching

Customer service orientation

Sales goal focus

Relationship building

Merchandising awareness

Job description

Von Maur, Inc. in the United States is seeking a Department Manager to lead a busy department, drive customer service excellence, and mentor associates to reach sales goals. You will build relationships with customers, manage merchandising, and model outstanding service.

This role emphasizes coaching, accountability, and internal advancement, with a focus on delivering top-tier experiences and supporting store performance through effective team leadership and strategic problem solving.