Retail Department Coach: Lead a High-Impact Team

Nike; Somerville (MA); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Accounts and Flexible

401(k) Plan, ESPP, Employee Assistance

Paid Time Off and Holidays

Employee Stock Purchase Plan (ESPP)

Employee discounts up to 50%

Support through EAP

Job summary

Nike Somerville is hiring a Department Manager to lead a high-energy, customer-focused team in a fast-paced retail environment. You’ll guide staff, manage daily operations, and drive customer service excellence while modeling Nike's Service Principles and community engagement.

You will train and coach team members, oversee scheduling and store metrics, and contribute to store growth and local partnerships. Nike offers competitive benefits and employee discounts to support your career growth.

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Customer service

Leadership

Recruiting

Microsoft Office

Retail

Tools

POS systems

Microsoft Office

Job description

Nike Somerville is hiring a Department Manager to lead a high-energy, customer-focused team in a fast-paced retail environment. You’ll guide staff, manage daily operations, and drive customer service excellence while modeling Nike's Service Principles and community engagement.

You will train and coach team members, oversee scheduling and store metrics, and contribute to store growth and local partnerships. Nike offers competitive benefits and employee discounts to support your career growth.