Retail Department Coach & Store Leader

Nike Inc; Somerville (MA); On-site; USD 4,065,000 - 6,097,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Accounts

Flexible Savings Accounts

401(k) Plan with company contributions

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Employee Discounts (Nike/Converse/JORD

Assistance programs (EAP)

Educational support

Job summary

Nike Factory Store Somerville is hiring a Department Manager to lead a high-volume, fast-paced team and deliver exceptional customer service. You will train and coach staff, drive service principles, and foster an inclusive, community-focused store culture in Somerville, MA.

Join a team that values teamwork, operational excellence, and growth opportunities within Nike. You’ll manage daily store operations, lead people, and influence sales and customer satisfaction while balancing scheduling

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Customer-facing experience

Leadership experience

Recruitment and team leadership

Microsoft Office & retail systems

Physical stamina (bend/squat/reach/lad

Tools

Microsoft Office

Retail business systems

Job description

Nike Factory Store Somerville is hiring a Department Manager to lead a high-volume, fast-paced team and deliver exceptional customer service. You will train and coach staff, drive service principles, and foster an inclusive, community-focused store culture in Somerville, MA.

Join a team that values teamwork, operational excellence, and growth opportunities within Nike. You’ll manage daily store operations, lead people, and influence sales and customer satisfaction while balancing scheduling