Retail CX Manager — Create WOW Moments

Five Below; Peabody (MA); On-site; USD 22,041 - 30,307; Full time

Job summary

Five Below in Peabody, MA seeks an experienced manager to lead store operations, supervise crew, recruit and train staff, and ensure excellent customer service. You will drive front-end merchandising, maintain cleanliness, and perform duties in the manager's absence while collaborating with the leadership team.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Hourly position starting at $19.00.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Creative thinking and adaptability.

Responsibilities

• Ensures all crew members wow the customer with personal service and a fast, friendly checkout.
• Leads the store to achieve customer service score goals set by the District Manager.
• Manages front-end operations and merchandising to brand standards.
• Oversees opening/closing procedures and store cleanliness.
• Performs store manager duties in the manager's absence.
• Recruits, trains, coaches, and supervises crew members.
• Reviews corporate communications and coordinates with leadership.
• Partners with leadership on merchandising and recovery.
• Maintains stock room, cleaning, and general store maintenance.
• Adapts responsibilities as needed by store needs.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creativity

Education

High School Diploma or equivalent

Job description

Five Below in Peabody, MA seeks an experienced manager to lead store operations, supervise crew, recruit and train staff, and ensure excellent customer service. You will drive front-end merchandising, maintain cleanliness, and perform duties in the manager's absence while collaborating with the leadership team.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Hourly position starting at $19.00.