Retail & Customer Support Associate

Wynwood Dog Food Co.; Coral Gables (FL); On-site; USD 18,000 - 23,000; Part time

Job summary

Wynwood Dog Food Co. in South Miami, FL is seeking a part-time Retail Customer Specialist to help pet parents choose meals, treats, and supplements.

You will build relationships, educate customers on basic dietary needs, and support daily store operations using POS systems and inventory routines. Ideal candidates have prior retail or customer service experience, love for dogs, and the ability to multitask in a busy environment.

Qualifications

• Previous retail and/or customer service experience is required.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and assist in-store customers while responding to inquiries.
• Organized with good time-management and attention to detail.
• Passion for dogs and interest in pet health.

Responsibilities

• Engage with customers—and their dogs—in the store, providing recommendations for meals, treats, supplements, and Wynwood Dog Food Co. products
• Develop and apply product and pet nutrition knowledge to educate and guide customers
• Build and maintain customer relationships through follow-up and ongoing support
• Manage day-to-day retail operations, including merchandising, inventory, store organization, opening/closing procedures, and POS transactions
• Handle inbound and outbound calls and emails related to orders, delivery updates, product questions, and issue resolution
• Balance and prioritize in-store interactions and customer support responsibilities
• Collaborate with cross-functional teams on daily coordination and process improvements
• Operate with ownership and self-sufficiency in a multi-hat role
• Follow all company policies including safety, security, inventory, and POS operations

Skills

Retail experience

Customer service

POS systems

Communication

Pet nutrition interest

Tools

Shopify

Job description

About the Role

Wynwood Dog Food Co. has grown from humble beginnings into a leading provider of fresh, veterinarian-formulated therapeutic diets trusted by veterinary professionals nationwide. As innovators in the pet nutrition industry, we are committed to improving pet health through science-backed, fresh food solutions. We offer opportunities for professional growth and the chance to make a meaningful impact on the future of pet health.

Responsibilities & Key Functions

• Engage with customers—and their dogs—in the store, providing thoughtful recommendations for meals, treats, supplements, and other Wynwood Dog Food Co. products
• Develop and apply strong product and pet nutrition knowledge, including an understanding of basic dietary needs and health conditions, to confidently educate and guide customers
• Build and maintain customer relationships through thoughtful follow-up and ongoing support
• Manage day-to-day retail operations, including merchandising, inventory management, store organization, opening and closing procedures, and point-of-sale transactions
• Handle inbound and outbound calls and emails related to orders, delivery updates, product questions, and issue resolution
• Balance and prioritize in-store customer interactions and customer support responsibilities throughout the day
• Collaborate with cross-functional teams, including retail, production, fulfillment, and headquarters, on daily coordination and process improvements
• Operate with a high level of ownership and self-sufficiency in a position that requires wearing multiple hats
• Follow all company policies and procedures, including those related to safety, security, inventory, and POS operations

Qualifications

• Previous retail and/or customer service experience required; experience in the pet, veterinary, or food industries is a plus
• Demonstrated ability to work independently and take ownership of responsibilities in a single-coverage environment
• Strong written and verbal communication skills, including the ability to communicate professionally in person, by phone, and through email
• Ability to manage multiple priorities, including assisting in-store customers while responding to customer support inquiries
• Highly organized, with strong time-management skills and attention to detail
• Proactive, solutions-oriented mindset with the ability to problem-solve and make decisions confidently
• Ability to collaborate effectively with multiple teams and store locations
• Comfortable using POS systems, iPads, email, and customer support tools; Shopify experience is a plus
• Passion for dogs and an interest in pet health and nutrition

Job Type:

Part-time

Schedule:

Part-time shifts are scheduled within the store’s operating hours based on business needs and employee availability. Weekend availability is required. Additional time may be required for opening and closing responsibilities.

• Monday through Saturday: 10:00 a.m. to 7:00 p.m.
• Sunday: 12:00 p.m. to 5:00 p.m.

Location:

7291 SW 57th Avenue, South Miami, FL 33143

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to stand for extended periods
• Ability to bend, kneel, and use a ladder as needed

Additional Information

• Independent, single-coverage work environment