Retail Customer Success Associate

Family Dollar; Somerset (Somerset County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar in Somerset, PA is seeking a part-time Customer Service Associate to provide friendly, efficient service and ensure a positive shopping experience. You will assist customers at the register, answer questions, stock shelves, and maintain store cleanliness and security of cash and assets.

Ideal candidates have a high school diploma or equivalent, prior retail or customer service experience, strong communication and organizational skills, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail or similar setting is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills

Customer service

Cash handling

Communication

Organization

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Family Dollar in Somerset, PA is seeking a part-time Customer Service Associate to provide friendly, efficient service and ensure a positive shopping experience. You will assist customers at the register, answer questions, stock shelves, and maintain store cleanliness and security of cash and assets.

Ideal candidates have a high school diploma or equivalent, prior retail or customer service experience, strong communication and organizational skills, and the ability to lift up to 50 lbs.