Retail Customer Specialist & Merchandising Pro

Michaels; Georgia; Hybrid; USD 24,000 - 36,000; Full time

Job summary

Michaels Buckhead is hiring a store team member to assist customers, stock shelves, and ensure a fast, friendly checkout experience. You’ll unload trucks, stock, and set up product displays while upholding store recovery standards and our promises.

We’re seeking individuals with retail or customer service experience, able to stand long hours, lift boxes, and work nights, weekends or early mornings. Training is provided for SOPs and store operations.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods.
• Ability to lift heavy boxes and reach high shelves.

Responsibilities

• Help customers shop and locate products, providing solutions.
• Execute fast, friendly checkout with accurate cash handling.
• Unloading trucks and stocking merchandise; maintain planograms (POGs).
• Engage with customers about store programs and surveys (VOC).
• Assist with omnichannel processes (BOPIS and SFS).
• Support store recovery, inventory counts (SISO) and AD set duties.
• Follow SOPs and company policies; maintain safety and shrink programs.

Skills

Customer service

Cash handling

Stock replenishment

Education

High school diploma or equivalent

Job description

Michaels Buckhead is hiring a store team member to assist customers, stock shelves, and ensure a fast, friendly checkout experience. You’ll unload trucks, stock, and set up product displays while upholding store recovery standards and our promises.

We’re seeking individuals with retail or customer service experience, able to stand long hours, lift boxes, and work nights, weekends or early mornings. Training is provided for SOPs and store operations.