Retail Customer Service Specialist: Layaway & Orders

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Oak Harbor (WA); On-site; USD 17,000 - 25,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) on Whidbey Island, Oak Harbor, is seeking a part-time retail associate to join a busy sales team. You will greet customers, perform transactions, explain policies, and help customers with layaway, refunds, exchanges, and special orders.

You will support stocking, communicate with supervisors, and uphold store policies while delivering friendly, professional service. Previous retail or clerical experience is preferred; training is provided to ensure accuracy

Qualifications

• 1 year of responsible experience in clerical, office or retail sales store work.
• Ability to perform cashier transactions accurately.
• Strong customer service and problem-solving skills.

Responsibilities

• Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally.
• Provides layaway services. Explains layaway policies and requirements.
• Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy.
• Takes and places customer special orders, as required. Computes cost and takes required deposit.
• Monitors status of rain checks issued to customers. Tracks orders and delivery.
• Assists customers in opening NEXCARD accounts. Provides applications and basic program information.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation.
• Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress codes/uniform standards.
• Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter.

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) on Whidbey Island, Oak Harbor, is seeking a part-time retail associate to join a busy sales team. You will greet customers, perform transactions, explain policies, and help customers with layaway, refunds, exchanges, and special orders.

You will support stocking, communicate with supervisors, and uphold store policies while delivering friendly, professional service. Previous retail or clerical experience is preferred; training is provided to ensure accuracy