Retail Customer Service Specialist (Framing & BOPIS)

Michaels; Goleta (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Santa Barbara store in Santa Barbara, CA is seeking a team member to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkoutervaring. You will help with unloading trucks, stocking, and maintaining merchandise presentation to keep the store in stock and aligned with planograms.

The role involves engaging customers with rewards programs, supporting Buy Online Pickup in Store and Ship From Store processes, and adhering to SOPs and safety policies.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move throughout the store.
• Sixteen (16) years of age or older required to work in the U.S.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards and enrollment in Private Label Credit Cards.
• Assist with Omni channel processes such as Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Support store recovery, merchandise return/go back, and in-stock optimization.

Skills

Retail experience

Customer service

Cash handling

Custom framing

Job description

Michaels Santa Barbara store in Santa Barbara, CA is seeking a team member to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkoutervaring. You will help with unloading trucks, stocking, and maintaining merchandise presentation to keep the store in stock and aligned with planograms.

The role involves engaging customers with rewards programs, supporting Buy Online Pickup in Store and Ship From Store processes, and adhering to SOPs and safety policies.