Retail Customer Service Specialist - Entry Level & Impact

Goodwill-of-Silicon-Valley-; San Jose (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill of Silicon Valley in San Jose, CA seeks a Customer Service Specialist I to join our retail team. This entry-level role focuses on friendly customer interactions, basic cash handling, and learning store operations.

You will help with merchandising, opening/closing procedures, and maintaining a clean selling floor while supporting customers and colleagues in a fast-paced environment. Training provided.

Qualifications

• Basic math and cash handling accuracy required.
• Ability to follow store policies and procedures.
• Strong communication and customer service skills in English.

Responsibilities

• Provide courteous customer service and respond to inquiries.
• Operate cash register and process transactions.
• Assist with inventory, displays, and pricing updates.
• Maintain store cleanliness and safety standards.
• Support opening/closing procedures and customer surveys.

Skills

Customer service

Cash handling

Retail operations

Teamwork

Tools

Cash register

Ten-key

Job description

Goodwill of Silicon Valley in San Jose, CA seeks a Customer Service Specialist I to join our retail team. This entry-level role focuses on friendly customer interactions, basic cash handling, and learning store operations.

You will help with merchandising, opening/closing procedures, and maintaining a clean selling floor while supporting customers and colleagues in a fast-paced environment. Training provided.