Retail Customer Service Specialist

Dicks Inc; Oshkosh (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Specialist to enhance customer experiences in a vibrant store environment. This entry-level position focuses on delivering exceptional service, supporting team operations, and maintaining high standards of presentation. Ideal candidates will have a customer-first mindset, strong collaboration skills, and the ability to thrive in a dynamic retail setting. If you are passionate about sports and eager to make a difference, this is the perfect opportunity for you!

Qualifications

• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15-35 lbs.

Responsibilities

• Greet customers and understand their needs to enhance their shopping experience.
• Provide register coverage and assist cashiers with complex transactions.
• Uphold company merchandising and presentation standards.

Skills

Customer Service

Retail Sales

Cash Handling

Team Collaboration

Education

High School Diploma

Job description

Join to apply for the Retail Customer Service Specialist role at Dicks Inc.

At DICK'S Sporting Goods, we believe in how positively sports can change lives. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and support cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and train teammates on company programs (e.g., customer loyalty, warranty sales, credit card enrollment).
• Adhere to policies related to safety, loss prevention, and confidentiality.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team across the store as needed.
• Perform other tasks as assigned by management.

Teammate Traits

We look for traits like accountability, customer-focus, collaboration, trust, decision-making, and action-orientation.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15-35 lbs. occasionally.
• Ability to work extended periods standing or walking.
• Ability to perform repetitive motions for short periods.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Chemical Manufacturing