Retail Customer Service Representative

PostNet Syracuse; Richmond (VA); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career Path Development

Job summary

A retail services provider in Richmond, Virginia is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and other services. Candidates should possess exceptional customer service skills and effective communication abilities. Responsibilities include processing sales, maintaining inventory, and assisting in various store functions. The role requires a high school diploma and the ability to lift 50 pounds. Compensation starts at $11 per hour with flexible scheduling and opportunities for career development.

Qualifications

• Experience in customer service or sales in retail is preferred.
• Ability to handle customer complaints professionally.
• Must be able to lift at least 50 pounds.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Maintain inventory and assist in management tasks.

Skills

Exceptional customer service skills

Effective verbal and written communication

Strong attention to detail

Time management and organizational skills

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Google Suite

Windows operating system

Job description

Retail Customer Service Representative – Benefits and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career Path Development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point‑of‑sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Retail Customer Service Representative – Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

Retail Customer Service Representative – Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in‑person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high‑quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Apply today!

Compensation: $11.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.