Retail Customer Service Representative

AlphaGraphics - US416; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a passionate and collaborative team as a Retail Customer Service Representative at a leading printing and design firm. In this full-time role, you'll be the face of our organization, building relationships with customers and ensuring their needs are met. Your strong communication skills and ability to assess customer requirements will be key as you help drive the success of a local business. With a focus on teamwork and a fun work environment, this position offers the chance to thrive in a fast-paced setting while contributing to the community. If you're ready to make a difference and grow your career, apply today!

Benefits

Competitive Compensation

Flexible Scheduling

Career Path Development

Collaborative Work Environment

Qualifications

• Experience in customer needs assessments and meeting quality service standards.
• Strong written and verbal communication skills are essential.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey expertise in products and services to customers.

Skills

Customer Needs Assessment

Relationship Building

Communication Skills

Critical Thinking

Job description

Our tight-knit team in AlphaGraphics - US416 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits:

1. Competitive Compensation
2. Flexible Scheduling
3. Hard work, collaboration, humanity, fun, and laughter
4. Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative (CSR) Daily Tasks:

1. Serve as the primary internal representative of the organization.
2. Convey to the customer our expertise in products, services, and capabilities.
3. Serve as an external key educator to our community and customers.
4. Communicate customer requirements to the support team in accordance with company policies and procedures.
5. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
6. Determine charges for services requested, collect deposits or payments, or arrange for billing.
7. Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative (CSR) Role Qualifications:

1. Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
2. Ability to effectively build relationships with customers and teammates.
3. Strong written and verbal communication skills.
4. Desire to continuously look for ways to help people.
5. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Apply today!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.