Retail Customer Service Pro - Flexible Hours & Benefits

Lowe's; Winchester (VA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Tuition assistance

10% Associate Discount

Employee Stock Purchase Program

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and ensure a smooth shopping experience at our store. You will assist with locating merchandise, stocking shelves, and processing orders and deliveries to meet customer needs.

Daily tasks vary by department, with opportunities to train in other areas and take on additional responsibilities. This role supports customer satisfaction and efficient store operations in a fast-paced retail environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Bi-lingual

Job description

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and ensure a smooth shopping experience at our store. You will assist with locating merchandise, stocking shelves, and processing orders and deliveries to meet customer needs.

Daily tasks vary by department, with opportunities to train in other areas and take on additional responsibilities. This role supports customer satisfaction and efficient store operations in a fast-paced retail environment.