Retail Customer Service & Merchandising Pro

H-E-B; Austin (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

H-E-B in Austin, TX is seeking a Customer Service Representative to maintain a well-stocked department and deliver exceptional service. Responsibilities include stocking, rotating products, assisting customers, and maintaining safety and sanitation standards.

You will work with the team to ensure accurate signage, clean displays, and efficient store operations while supporting night crew and incoming trucks. Prior customer service experience is valued.

Qualifications

• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required

Responsibilities

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Skills

Strong customer service

Communication skills

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Job description

H-E-B in Austin, TX is seeking a Customer Service Representative to maintain a well-stocked department and deliver exceptional service. Responsibilities include stocking, rotating products, assisting customers, and maintaining safety and sanitation standards.

You will work with the team to ensure accurate signage, clean displays, and efficient store operations while supporting night crew and incoming trucks. Prior customer service experience is valued.