RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Corporate Logo; Columbus (OH); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Plan with Company Match

Employee Discount

Tuition Reimbursement

Paid Time Off for Regular Associates

Career Advancement Opportunities

Job summary

Micro Center in Columbus, OH is seeking a Retail Customer Service Leader (Front End Leader) to coach front-end staff, uphold customer service standards, and drive store performance. You will lead staffing, training, and merchandising to deliver exceptional customer experiences.

The role requires a high school diploma or equivalent and retail leadership experience, with strong communication and multitasking abilities. Growth opportunities are available within a dynamic big‑box retailer.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention and merchandising.
• Two or more years in a big-box retail environment with lead or supervisory experience.

Responsibilities

• Ensure policies and customer satisfaction standards are met at store level.
• Lead front end staffing and training for competent service.
• Coach associates on customer satisfaction and sales presentation.
• Oversee ad set and visual merchandising standards.
• Manage merchandise processing, cycle counts and inventory control.
• Handle store cash, deposits and open/close procedures.
• Support front end staff during transactions and assist with loss prevention.

Skills

Customer service

Leadership

Communication

multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking a self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

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MAJOR RESPONSIBILITIES:

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• 401K Plan with Company Match
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.