RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Micro Center; Marietta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Plan

Employee Discount

Tuition Reimbursement

Paid Time Off

Job summary

Micro Center in Marietta, GA is seeking a Retail Customer Service Leader (Front End Leader) to empower our store team and ensure superior customer experiences. You will coach associates, manage front-end staffing, and supervise merchandising and loss prevention initiatives.

The role requires 2+ years in big-box retail leadership, proficiency with Microsoft Office, and the stamina to lift up to 50 lbs and work varied shifts including nights and weekends. We offer strong benefits.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention and merchandising.
• 2+ years in big-box retail with lead or supervisory responsibilities.
• Professional appearance; ability to manage multiple customers and priorities.
• Ability to execute corporate initiatives and drive customer experiences.
• Physical: lift up to 50 lbs; stand for long periods.
• Shifts include early mornings, evenings, weekends and holidays.

Responsibilities

• Ensure store-level policies and customer satisfaction standards are met.
• Assist with front end staffing and training for competent service.
• Coach and provide feedback to associates on customer satisfaction and sales.
• Oversee ad set execution and visual merchandising standards.
• Lead freight flow, processing, inventory counts and loss prevention.
• Ensure cash handling and deposit paperwork are completed accurately.
• Participate in opening and closing procedures.
• Support front end staff with transactions.
• Maintain LP awareness and assist for physical inventory.
• Perform other duties as assigned.

Skills

Customer service leadership

Staff training

Cash handling

Merchandising

Loss prevention

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Job Category: Retail Stores

Requisition Number: RETAI007025

Locations

Showing 1 location

Description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

MAJOR RESPONSIBILITIES – RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR):

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• 401K Plan with Company Match
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.