RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Micro Center; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Flexible schedules

Employee discount

401K with company match

Paid time off

Job summary

Micro Center in Dallas is seeking a Retail Customer Service Leader to guide the front end team, ensure policy adherence and deliver exceptional customer experiences. You will coach staff, manage scheduling, and oversee merchandising, while supporting inventory control and loss prevention.

The role requires leadership, strong communication, and the ability to handle multiple customers and priorities in a fast-paced, on-site environment. Competitive benefits are offered.

Qualifications

• High school diploma or equivalent required with basic computer skills.
• Experience in a big-box retail environment with customer service targets.
• Ability to lead front-end teams and manage scheduling and coaching.
• Strong merchandising, loss prevention and cash handling awareness.

Responsibilities

• Oversee front-end operations and customer satisfaction standards.
• Coach and schedule associates to ensure service targets are met.
• Ensure compliance with visual merchandising and store policies.
• Lead freight flow, cycle counts and inventory controls.
• Support cash handling, deposits and open/close procedures.

Skills

Customer service

Coaching

Leadership

Merchandising

Communication

Education

High school diploma or equivalent

Experience in retail operations

Tools

Microsoft Office

Job description

RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Job Category: Retail Stores

Requisition Number: RETAI006850

• Posted : August 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.