RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Corporate Logo; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount program

Tuition reimbursement

Paid time off

401K with company match

Career advancement

Job summary

Micro Center is seeking a Retail Customer Service Leader (Front End Leader) to drive exceptional customer service and store operations in a fast-paced environment. The role oversees front end staffing, coaching, merchandising, and daily cash handling to ensure top performance and customer satisfaction.

The position requires leadership experience in big-box retail, strong communication, and a professional appearance.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years in a big-box retail environment with direct accountability for customer service targets, preferably in a lead or supervisory role.

Responsibilities

• Ensure policies and customer satisfaction standards are met at the store level.
• Participate in front end staffing, training and scheduling activities.
• Provide regular coaching and feedback to associates on customer satisfaction and sales presentation.
• Oversee the execution of ad set and visual merchandising standards.
• Lead freight flow and merchandise processing, including cycle counts and inventory control.
• Ensure store office functions are completed accurately and on time.
• Assist in opening and closing procedures and support front end staff with transactions.
• Support loss prevention awareness and prep for physical inventory.

Skills

Customer service

Leadership

Coaching

Sales presentation

Education

High school diploma

Tools

Microsoft Office

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

MAJOR RESPONSIBILITIES:

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.