RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Micro Center; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount

Tuition reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Phoenix, AZ is seeking a Retail Customer Service Leader (Front End Leader) to guide front-end operations and deliver exceptional customer experiences. You will coach staff, manage merchandising standards, and ensure accurate cash handling and inventory controls as part of a dynamic retail team.

This role requires a proactive leader with 2+ years in big-box retail, strong communication, and a commitment to world-class service.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Retail operations experience including cash handling, loss prevention, inventory, and merchandising.
• 2+ years in big-box retail with lead or supervisory responsibilities.
• Professional appearance and demeanor with ability to manage multiple customers/priorities.
• Ability to lift up to 50 lbs and stand for extended periods; varied shifts incl. mornings/nights/weekends/holidays.
• Customer-focused role with adherence to corporate initiatives and service standards.

Responsibilities

• Ensure policies and customer satisfaction standards are followed at store level.
• Participate in front end staffing and training; communicate issues to operations.
• Coach associates on customer satisfaction and sales presentation to meet targets.
• Oversee front end freight flow and visual merchandising standards.
• Lead merchandise processing, inventory control, and loss-prevention practices.
• Handle cash-related tasks and store deposit paperwork accurately.
• Support open/close procedures and ring transactions when needed.
• Assist with physical inventory preparation and loss-prevention efforts.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Coaching

Cash handling

Loss prevention

Merchandising

Communication

Supervisory

Education

High school diploma

Tools

Microsoft Office

Job description

RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Job Category: Retail Stores

Requisition Number: RETAI006962

• Full-Time

Locations

Showing 1 location

Description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiencesPhysical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.