Retail Customer Service & Framing Specialist

Michaels Stores; Lancaster (Lancaster County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Benefits package

401(k) with employer match

Job summary

Michaels Lancaster, PA store is seeking team members to deliver friendly customer service, help customers shop, and ensure a fast checkout experience. The role includes unloading trucks, stocking, and maintaining store recovery to keep shelves stocked and merchandised.

You will engage customers in the Michaels Rewards program and Private Label cards, support Buy Online Pickup in Store and Ship From Store processes, and follow SOPs while working with a respectful team.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Job description

Michaels Lancaster, PA store is seeking team members to deliver friendly customer service, help customers shop, and ensure a fast checkout experience. The role includes unloading trucks, stocking, and maintaining store recovery to keep shelves stocked and merchandised.

You will engage customers in the Michaels Rewards program and Private Label cards, support Buy Online Pickup in Store and Ship From Store processes, and follow SOPs while working with a respectful team.