Retail Customer Service Associate

FedEx Office and Print Services; Rocky River (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Store Consultant to enhance customer experiences in a vibrant retail environment. This role focuses on delivering exceptional service, utilizing consultative skills to understand customer needs, and recommending tailored solutions. The ideal candidate will thrive in a fast-paced setting, managing various tasks from taking complex orders to operating printing equipment. With opportunities for personal growth and skill enhancement, this position is perfect for those passionate about customer service and retail operations. Join a team that values excellence and innovation in every interaction.

Qualifications

• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills required.

Responsibilities

• Deliver a positive customer experience and resolve customer issues.
• Assist in training team members and manage store activities.

Skills

Customer Service

Consultative Selling

Communication Skills

Time Management

Education

High School Diploma

Tools

Point of Sale (POS) Terminal

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

• Follow instructions of supervisors and assist other team members in performing store functions
• Assist in the training of store team members

Service

• Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
• Provide customer expertise in printing, signs & graphics, and shipping product lines and recommend appropriate FedEx Office products and services
• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
• Maintain a safe, clean, and orderly retail store

Profit

• Ensure confidentiality of customer data and careful handling of documents, media, and packages
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and assist with financial reporting including daily sales, close-outs, and bank deposits
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures

Self-Management

• Perform multiple tasks simultaneously
• Look for opportunities to improve knowledge and skills within the retail store
• Operate with minimal supervision
• Adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• Perform other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment under substantial pressure
• Maintain attention and concentration for extended periods
• Work with minimal supervision
• Report regularly to work and maintain established business hours to support FedEx Office operations

Additional details regarding qualifications, policies, and equal opportunity employment are included in the original description and should be reviewed for comprehensive understanding.