Lead Retail Customer Service Associate

FedEx Office; Akron (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Retail Customer Service Associate to enhance customer experiences through expert service and leadership. In this dynamic role, you'll manage production flows, assist customers with orders, and lead a team to ensure service excellence. If you thrive in fast-paced environments and possess strong communication skills, this opportunity is perfect for you. Join a company committed to quality and customer satisfaction, and take your career to the next level in a supportive and engaging workplace.

Qualifications

• 2+ years of specialized experience in customer service roles.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver friendly, expert customer service through consultative behaviors.
• Manage production flow to ensure orders are completed correctly and on time.
• Lead and train team members while resolving escalated customer issues.

Skills

Customer Service

Communication Skills

Multitasking

Leadership

Education

High School Diploma or Equivalent

Job description

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Position Summary

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience. Responsibilities include taking customer orders, coordinating store activities, providing pricing information, recommending products and services, producing complex orders, operating advanced equipment, and managing production processes. The Lead Consultant uses consultative skills to anticipate needs, suggest solutions, and may lead and train team members and resolve escalated customer issues.

General Duties and Responsibilities

• Deliver friendly, expert customer service through consultative behaviors.
• Manage production flow to ensure orders are completed correctly and on time.
• Take customer orders, provide pricing, and recommend FedEx Office products and services.
• Lead digital imaging, scheduling, and production of full-service orders, including finishing services.
• Set up complex orders and multitask efficiently.
• Ensure quality during and after production.
• Coordinate communication among shifts and manage order pickups/deliveries.
• Provide leadership and training to team members.
• Operate POS terminals, handle transactions, and complete financial paperwork.
• Assist with shipping services, including determining shipping methods, packaging, and maintaining inventory.
• Perform other duties as required.

Minimum Qualifications and Requirements

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Stand during shifts, lift up to 55 pounds, and perform physical activities such as bending and twisting.
• Communicate effectively with customers and team members.
• Work efficiently in a fast-paced environment with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications

Additional qualifications may include specific skills or experience relevant to the role, but are not detailed here.

Additional Details

FedEx Office emphasizes quality management, process improvement, and supporting its quality initiatives. The company is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. For further inquiries or accommodations, contact [e-mail].

Applicants with criminal histories are considered in accordance with applicable laws.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Printing Services

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