Retail Customer Service Associate

FedEx Office and Print Services; Little Rock (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Store Consultant who will provide exceptional customer service in a retail environment. This role involves assisting customers with printing, shipping, and related services while ensuring a positive experience. The ideal candidate should possess strong communication skills and be able to handle multiple tasks efficiently.

Qualifications

• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Delivers a positive customer experience utilizing consultative skills.
• Handles complex customer orders and provides pricing information.
• Maintains a safe, clean, and orderly retail store.

Skills

Communication

Education

High school diploma or equivalent

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, handle complex projects, manage retail supplies, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in training store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized needs
• Provides customer expertise in printing, signs & graphics, and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
• Ensures all customer problems are resolved quickly and satisfactorily
• Handles complex customer orders using order systems and provides accurate pricing information
• Prepares parcels for shipping by wrapping items, inserting into containers, weighing, and labeling
• Sets up and operates printing, binding, and related equipment using customer media and documents
• Maintains a safe, clean, and orderly retail store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using POS, including cash handling
• Maintains and stocks printing and shipping equipment and supplies for optimal performance
• Displays retail products and signage properly and stays current on merchandising materials
• Prevents errors and waste proactively
• Completes financial paperwork and assists with financial reporting
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies

Self-Management

• Performs multiple tasks simultaneously
• Seeks opportunities to improve knowledge and skills
• Operates with minimal supervision
• Adheres to all FedEx Office standards and policies
• Performs other duties as needed

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS

• Ability to stand during entire shift, excluding breaks
• Ability to lift and move up to 55 pounds
• Ability to bend and twist at waist and knees
• Effective communication with customers, vendors, and team members
• Ability to work cooperatively and follow instructions
• Ability to perform under pressure in a fast-paced environment
• Maintain attention and concentration for extended periods
• Work with minimal supervision
• Regular attendance and adherence to business hours

Additional qualifications, pay details, and company policies are included in the full description.