Retail Customer Service Associate

FedEx Office; Little Rock (AR); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading company as a Retail Customer Service Associate, where you will enhance customer experiences through consultative skills and knowledge in printing and shipping services. Responsibilities include managing orders, providing product information, and ensuring outstanding service. This entry-level position is ideal for those looking to grow in a fast-paced environment while delivering quality customer support.

Qualifications

• 6+ months of specialized experience.
• Excellent communication skills.

Responsibilities

• Deliver a positive customer experience by anticipating needs.
• Handle complex customer orders and provide accurate pricing.
• Operate printing and related equipment.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Job description

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Position Summary

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This team member is knowledgeable in print, signs & graphics, and shipping services. Responsibilities include taking orders, coordinating store activities, providing product and pricing information, and recommending FedEx Office products and services. The role involves operating various equipment, managing projects, stocking materials, and completing tasks based on priority.

General Duties and Responsibilities

This list is not exhaustive.

People

• Follow instructions from supervisors and assist team members.
• Assist in training store staff.

Service

• Demonstrate consultative behaviors to understand each customer's needs.
• Provide expertise in printing, signs & graphics, and shipping, recommending appropriate products and services.
• Ensure outstanding customer service by anticipating needs and resolving issues promptly.
• Handle complex customer orders, providing accurate pricing.
• Assemble and prepare parcels for shipping, including wrapping and labeling.
• Operate printing and related equipment using customer media.
• Maintain a safe, clean, and organized store environment.

Profit

• Handle customer data confidentially and process transactions via POS, including cash handling.
• Maintain and repair equipment and supplies.
• Display products and signage properly.
• Prevent errors and waste.
• Complete financial paperwork and assist with reports.
• Adhere to operational, legal, HR, safety, and security policies.

Self-Management

• Perform multiple tasks simultaneously.
• Seek opportunities for skill development.
• Operate independently with minimal supervision.
• Follow all store standards and policies.
• Perform other duties as needed.

Minimum Qualifications

• High school diploma or equivalent.
• 6+ months of specialized experience.
• Excellent communication skills.
• Meet all employment qualifications at hire.
• Meet transfer criteria if current employee.

Essential Functions

• Stand for entire shift, excluding breaks.
• Lift up to 55 pounds.
• Bend and twist regularly.
• Communicate effectively with customers and team members.
• Work in a fast-paced environment under pressure.
• Maintain attention and concentration for extended periods.
• Work with minimal supervision.
• Maintain regular attendance and support store hours.

Preferred Qualifications

Additional desirable skills and qualifications.

Pay and Additional Details

FedEx Office emphasizes quality management, customer experience, and operational excellence. Employees are encouraged to suggest improvements and support company initiatives. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. They consider all qualified applicants, including those with criminal histories, on a case-by-case basis.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Printing Services