Retail Customer Service Associate

FedEx; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in Fort Worth is seeking a Store Consultant who will deliver exceptional customer service while managing store operations. Responsibilities include taking orders, providing product information, and ensuring a clean and organized environment. The ideal candidate should have strong communication skills and a high school diploma.

Qualifications

• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expertise in printing, signs & graphics, and shipping.
• Ensure excellent customer service by anticipating needs.
• Operate printing, binding, and related equipment.

Skills

Communication

Customer Service

Consultative Skills

Education

High school diploma or equivalent

Job description

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Responsibilities

• Follow supervisor instructions and assist other team members in store functions.
• Train store team members as needed.
• Demonstrate consultative behaviors to understand and meet customer needs.
• Provide expertise in printing, signs & graphics, and shipping, recommending suitable products and services.
• Ensure excellent customer service by anticipating needs and resolving issues promptly.
• Take complex orders, provide accurate pricing, and prepare parcels for shipping.
• Operate printing, binding, and related equipment.
• Maintain a safe, clean, and organized store environment.

Profit and Confidentiality

• Handle customer data and documents with confidentiality.
• Process transactions accurately using POS systems, including handling cash.
• Maintain and repair store equipment and supplies.
• Ensure proper display and merchandising of products.
• Prevent errors and waste proactively.
• Complete financial paperwork and assist with reporting.
• Adhere to operational, legal, HR, safety, and security policies.

Self-Management

• Perform multiple tasks efficiently.
• Seek opportunities to improve skills and knowledge.
• Operate independently with minimal supervision.
• Follow all company standards and policies.
• Perform other duties as required.

Minimum Qualifications

• High school diploma or equivalent.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Stand during entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Perform bending and twisting activities regularly.
• Communicate effectively with customers, vendors, and team members.
• Work efficiently in a fast-paced environment under pressure.
• Maintain attention and focus for extended periods.
• Work with minimal supervision and maintain regular attendance.