Retail Customer Service Associate

FedEx Group; Southlake (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Store Consultant to enhance customer experiences through expert consultative skills. In this dynamic role, you will engage with customers, understand their needs, and recommend tailored solutions. Your responsibilities will include managing orders, maintaining a clean and safe store environment, and training new team members. This position offers an exciting opportunity to work in a fast-paced setting while contributing to a culture of quality and continuous improvement. If you thrive in a collaborative atmosphere and are passionate about customer service, this role is perfect for you.

Qualifications

• 6+ months of specialized experience in a customer-facing role.
• Excellent communication skills to resolve customer issues.

Responsibilities

• Provide a positive customer experience with consultative skills.
• Handle complex orders and maintain a clean store environment.
• Train new team members and assist in various store activities.

Skills

Consultative Skills

Customer Service

Communication Skills

Project Management

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Store Consultant consistently provides a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and offer solutions. This team member is knowledgeable in print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing product information, and recommending FedEx Office services. They operate equipment, manage projects, stock supplies, and handle tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

This list is representative and not exhaustive.

People

• Follow supervisor instructions and assist team members.
• Train new team members as needed.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Recommend appropriate products and services.
• Ensure customer problems are resolved promptly.
• Handle complex orders and provide accurate pricing.
• Prepare parcels for shipping and operate related equipment.
• Maintain a clean and safe store environment.

Profit

• Handle customer data confidentially.
• Process transactions accurately, including cash handling.
• Maintain and repair equipment and supplies.
• Display retail products and signage properly.
• Prevent errors and waste.
• Complete financial paperwork and assist with reports.
• Follow operational, safety, and security policies.

Self-Management

• Perform multiple tasks efficiently.
• Seek opportunities to improve skills.
• Work independently with minimal supervision.
• Adhere to company standards and policies.
• Perform other duties as required.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• 6+ months of specialized experience.
• Excellent communication skills.
• Meet employment qualifications at hire or transfer.

ESSENTIAL FUNCTIONS:

• Stand during entire shift.
• Lift up to 55 pounds.
• Perform bending, twisting, and effective communication.
• Work under pressure in a fast-paced environment.
• Maintain attention and work with minimal supervision.
• Maintain regular attendance.

Additional Details:

FedEx Office promotes a culture of quality and continuous improvement, supporting initiatives to reduce waste and optimize profitability.

FedEx Office is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities. For accommodations or inquiries, contact [e-mail].

Applicants with criminal histories will be considered in accordance with applicable laws. For more information, click here.