Retail Customer Service Associate

FedEx Office and Print Services; Dallas, Town of Texas, Bridgeport (TX, WI, CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Store Consultant to enhance customer experiences through consultative skills and product expertise. This role involves managing various store activities, from taking orders to operating printing equipment, all while maintaining a clean and organized environment. The ideal candidate will thrive in a fast-paced setting, showcasing strong communication and problem-solving skills. Join a team that values quality and encourages personal growth, where your contributions will directly impact customer satisfaction and store success.

Qualifications

• 6+ months of specialized experience in customer service roles.
• Ability to operate printing and binding equipment.

Responsibilities

• Deliver outstanding customer service by anticipating needs.
• Take complex orders and provide accurate pricing.

Skills

Customer Service

Communication Skills

Consultative Selling

Time Management

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains equipment, manages projects and supplies, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES

This list is representative and not exhaustive:

People

• Follow supervisor instructions and assist team members in store functions
• Assist in training store staff

Service

• Demonstrate consultative behaviors to understand customer needs
• Provide expertise in printing, signs & graphics, and shipping products
• Deliver outstanding customer service by anticipating needs and offering solutions
• Resolve customer issues promptly and satisfactorily
• Take complex orders, provide accurate pricing
• Prepare parcels for shipping
• Set up and operate printing and binding equipment
• Maintain a safe, clean, and organized store

Profit

• Handle customer data confidentially
• Process transactions accurately, including cash handling
• Maintain and repair equipment and supplies
• Display products and signage properly
• Prevent errors and waste
• Complete financial paperwork and assist with reports
• Follow operational, legal, HR, safety, and security policies

Self-Management

• Perform multiple tasks simultaneously
• Seek opportunities to improve skills
• Operate independently with minimal supervision
• Adhere to company standards and policies
• Perform other duties as needed

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• At least 6 months of specialized experience
• Excellent communication skills
• Meet employment qualifications at hiring

ESSENTIAL FUNCTIONS

• Stand during entire shift
• Lift up to 55 pounds
• Perform bending and twisting activities
• Communicate effectively with customers and team members
• Work under pressure in a fast-paced environment
• Maintain focus for extended periods
• Work with minimal supervision
• Report regularly and support business hours

Additional Information

We prioritize a quality-driven culture, encouraging suggestions for process improvements and supporting quality initiatives. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. We consider qualified applicants with criminal histories in accordance with applicable laws.