Retail Customer Service Associate

FedEx Office; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Associate to enhance customer experiences through exceptional service. This role involves assisting customers with their needs, managing store activities, and operating various equipment. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a commitment to quality service. Join a dynamic team that values efficiency and supports diversity while providing a safe and welcoming atmosphere for all customers. If you are passionate about customer service and eager to contribute to a collaborative environment, this opportunity is perfect for you.

Qualifications

• Minimum 6 months of relevant experience in customer service.
• Excellent verbal and written communication skills required.

Responsibilities

• Deliver positive customer experiences through consultative skills.
• Process complex orders accurately and resolve customer issues.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

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Position Summary

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest solutions, and provide excellent service. They are knowledgeable in print, signs & graphics, and shipping, responsible for taking orders, managing store activities, and operating various equipment. They also handle complex projects, stock materials, and complete tasks based on priority.

General Duties and Responsibilities

People

• Follow supervisor instructions and assist team members.
• Assist in training store staff.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Recommend appropriate products and services.
• Resolve customer issues promptly.
• Take and process complex orders accurately.
• Prepare parcels for shipping and operate related equipment.
• Maintain a clean and safe store environment.

Profit

• Handle customer data confidentially.
• Process transactions and manage store supplies.
• Display products properly and prevent errors.
• Complete financial paperwork and support reporting.
• Adhere to operational policies and procedures.

Self-Management

• Perform multiple tasks efficiently.
• Seek opportunities for skill improvement.
• Operate independently with minimal supervision.
• Follow all company standards and policies.

Minimum Qualifications and Requirements

• High school diploma or equivalent.
• At least 6 months of relevant experience.
• Excellent verbal and written communication skills.

Essential Functions

• Stand for entire shifts, lift up to 55 pounds, and perform physical activities.
• Communicate effectively and work under pressure.
• Maintain regular attendance and support store operations.

Preferred Qualifications

Additional qualifications may include specific skills or experiences that enhance suitability for the role.

Additional Details

FedEx Office emphasizes quality, efficiency, and compliance with legal and safety standards. They support diversity and provide accommodations for applicants with disabilities. For more information, contact [e-mail].