Front Counter Sales

Austin Hose; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Austin Hose is seeking a customer-focused sales professional to join the front counter team in Wichita, KS. You will handle customer inquiries, process orders, and provide accurate information to help customers select products and services.

The role emphasizes strong communication, attention to detail, and the ability to learn warehouse and delivery processes quickly; occasional overtime may be required to meet customer needs.

Qualifications

• High School Diploma or GED preferred.
• 1–3+ years’ experience in Customer Service related Industry and Sales preferred.
• Ability to quickly learn Austin Hose warehouse and delivery methods, techniques, and procedures.

Responsibilities

• Sell company products and services by processing orders, price and delivery inquiries, and cross-sell in a fast-paced environment.
• Keep the will-call area organized and ensure all orders are accounted for.
• Manage orders from quote to invoice and coordinate with buyers for timely delivery.

Skills

Customer service

Sales experience

Communication

Detail oriented

Education

High School Diploma / GED

Tools

MS Excel

MS Office

Trulinx

Job description

Job Summary:

Responsible to be knowledgeable and educated in our company products and service. Provide professional, accurate, and excellent customer service. Speak clearly, politely, and respectfully to all customers. Promptly answer customer calls and respond timely to all emails and inquiries.

Essential Functions and Responsibilities:

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast multi-tasking environment.
• Ensures will-call area is organized, functional, and all orders are accounted for.
• Maintains responsibility of orders from quote to invoice.
• Select and specify a variety of products utilizing a variety of vendors.
• Process customers’ orders and send requested order acknowledgements.
• Review customer purchase orders for special conditions/documentations.
• Check availability and verify ship date if not in stock.
• Increase order size by suggesting related items, explaining features, and checking customer’s buying history.
• Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner.
• Works closely with buyers to locate product and ensure timely delivery.
• Communicates effectively and participates positively as a member of the front counter sales team.
• Willingness to be flexible, including working overtime, and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose.

Requirements

Job Qualifications:

• High School Diploma or GED equivalent preferred.
• 1-3+ years’ experience in Customer Service related Industry and Sales preferred.
• Ability to quickly learn and become proficient with Austin Hose warehouse and delivery methods, techniques, and procedures.
• Ability to use MS Office, proficiency in MS Excel and basic understanding and navigation of Trulinx setup and maintenance.
• Familiarity with pricing scheme and suppliers.
• Ability to effectively communicate with customers/peers/supervisors.
• Attentive to detail and ensure accuracy in customer orders.
• Must be able to pass random drug test.