Retail Hose Production Associate

Cross Company; Greensboro (NC); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Cross Company in Greensboro, NC is hiring for a Retail Hose Production Associate. This full-time role involves serving counter customers, fabricating hose assemblies to spec, and maintaining a clean showroom and work area.

You will learn product knowledge, support sales activities, and participate in daily ERP-based ordering processes while working in a fast-paced retail/commercial environment.

Qualifications

• One year experience with basic warehouse equipment and procedures preferred.
• Ability to lift up to 50 lbs. and stand/walk for long periods.
• Forklift certification obtainable and preferred in future.

Responsibilities

• Serve counter customers through identification, fabrication, and certification of hydraulic hose assemblies and related equipment.
• Fabricate hose assemblies to customer specifications.
• Maintain a safe, clean, and organized showroom, desk, and assembly area.
• Learn and apply product knowledge to become technically proficient.

Skills

Customer service

Hose assembly

Safety awareness

Teamwork

Self-motivation

Problem solving

Communication

Organization

Detail oriented

Education

Warehouse experience

Tools

ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Hose Production Associate

Full Time Sales Greensboro, NC, US

At Cross Company , we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary

Serve counter customers through identification, fabrication, and certification of hydraulic hose assemblies, fittings, and associated equipment and facilitate the retail transaction of those products.

Why Cross Hose & Fittings?

With Cross Hose & Fittings, your hard work is rewarded with upward mobility to progress in a fulfilling career of solving customer problems with speed, superior product, and technical expertise.

Essential Functions

Customer Service: Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.

Hose Assembly: Fabricate hose assemblies to customer specifications while meeting Parker and Cross Company standards.

Safety & Quality: Maintain a safe, clean, and organized showroom, desk, and assembly area.

Learn: Continuously improve and apply product knowledge to become technically proficient.

Additional Responsibilities

Use established processes to identify, diagnose and resolve technical issues.

Address inquiries regarding technical services and product training.Provide information on product availability, pricing, credit, and FOB terms.

Assist with delivery details, product selection, and related inquiries.

Process counter customer orders using corporate ERP system.

Daily use of digital collaboration platforms, (G-Suite, Zoom) and phone systems.

Establish value by communicating product advantages early in the sales process.

Pass NAHAD Hose Safety Institute requirements and earn Parker PTC certifications.

Complete all assigned individual performance and development goals.

Perform various, miscellaneous tasks and projects as directed.

Communicate all significant customer and supplier issues to the Retail Sales Manager.

Mechanical aptitude

Team work oriented

Self-Motivated

Creative problem solving and troubleshooting

Good judgment

Composed under pressure

Communication

Organization

Detail oriented

Physical and Mental Requirements

Read a tape measure, digital caliper, and other measurement tools

Capability of executing rigorous physical effort and manual dexterity

Ability to lift 50 lbs.

Stand / Walk for duration of work hours

Obtain and maintain forklift certification

Education & Experience

One year experience with basic warehouse equipment and procedures preferred