Retail Customer Relations Representative

Akalade Inc; Town of Hempstead (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Hourly pay

Commission

Bonus

Job summary

Akalade Inc is seeking a customer-focused associate for full-time shifts from 9:00 AM to 4:00 PM or 4:00 PM to 10:00 PM. You will greet customers, assess needs through listening, and recommend products with solid knowledge of features and benefits. Upselling and cross-selling will be part of daily routines to drive sales.

Experience not required; English proficiency at an advanced level is expected. Compensation is hourly with opportunities for commission and bonus.

Qualifications

• Proven ability to build rapport and connect with customers in a professional and friendly manner.
• Excellent communication and active listening skills.
• Strong desire to learn and develop comprehensive product knowledge.
• Ability to prioritize tasks, manage time effectively, and achieve sales goals.

Responsibilities

• Greet customers professionally and build rapport to create a welcoming shopping experience.
• Assess needs through active listening and tailor product recommendations.
• Develop product knowledge and clearly explain features and benefits.
• Apply upselling and cross-selling strategies to boost sales.

Skills

Rapport building

Communication

Active listening

Product knowledge

Upselling

Time management

Sales goals

Job description

Responsibilities

• Cultivate Positive Customer Interactions: Greet each customer with a professional and friendly demeanor, establishing rapport and fostering a welcoming shopping experience.
• Needs Assessment Through Active Listening: Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences.
• Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever possible to solidify customer confidence in their purchasing decisions.
• Strategic Selling Techniques: Utilize effective upselling and cross-selling strategies to recommend complementary products that enhance customer satisfaction and contribute to increased sales.

Qualifications

• Proven ability to build rapport and connect with customers in a professional and friendly manner..
• Excellent communication and active listening skills..
• Strong desire to learn and develop comprehensive product knowledge..
• Ability to prioritize tasks, manage time effectively, and achieve sales goals.

Experience: Not required
Languages: English - Advanced
Employment: Full-time
Schedule: 9AM - 4PM or 4PM - 10PM
Salary: $17 - $25 hourly
Benefits:

• hourly, commission, bonus

About Akalade Inc

We conduct marketing and sales for Fortune 500 clients .