Retail Customer Experience Team Lead — Inspire & Coach

IKEA; Hicksville (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare discount

Retirement plans

Co-worker discount

Pet insurance

Education assistance

Safety shoes reimbursement

Telehealth

Dental plan

Medical plan

Inclusive environment

Job summary

IKEA in Hicksville, NY seeks a Customer Relations leader to coach shop-floor teams, ensure excellent customer experience, and drive performance improvements across cash lanes, Click & Collect, Home Delivery, and related areas.

The role involves hiring, onboarding, development of co-workers, and ensuring system competence to support service excellence. Full-time, on-site with benefits and a strong focus on people.

Qualifications

• 3 years of experience leading a team, preferably in a retail environment.
• Experience in retail, preferably in home furnishing.
• Experience planning, driving output and measuring performance.
• Experience leading and developing a team.

Responsibilities

• Leads and coaches co-workers on the shop floor to secure a consistent customer experience.
• Ensures co-workers have knowledge and empowerment to improve customer experience.
• Monitors performance against goals and analyzes KPI data for improvements.
• Oversees wait times and processes in cash lanes and collection areas to enhance service.
• Implements routines and training, handles onboarding and development of staff.
• Manages system access and training for software used in services.

Skills

Team leadership

Retail experience

Performance measurement

Conflict handling

Job description

IKEA in Hicksville, NY seeks a Customer Relations leader to coach shop-floor teams, ensure excellent customer experience, and drive performance improvements across cash lanes, Click & Collect, Home Delivery, and related areas.

The role involves hiring, onboarding, development of co-workers, and ensuring system competence to support service excellence. Full-time, on-site with benefits and a strong focus on people.