Retail Customer Service Manager

IKEA; Woodbridge (VA); On-site; USD 83,065 - 119,199; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave

Tuition discount

Retirement and bonus plans

Co-worker discount

24/7 telehealth visits

Job summary

A leading global retailer is seeking an experienced leader for their Woodbridge location. This role includes overseeing daily operations, ensuring customer satisfaction, and leading a team. Candidates should have at least 5 years of leadership experience and prefer those with retail sales experience. The position offers a competitive salary ranging from $83,065 to $119,199 based on experience, along with generous benefits including paid time off and medical plans.

Qualifications

• 5 years leadership experience required.
• 2 years experience leading leaders preferred.

Responsibilities

• Oversee daily operations and ensure completion according to processes.
• Handle escalated customer issues.
• Supervise cash handling procedures.

Skills

Leadership experience

Retail sales experience

Education

Bachelor’s Degree

Job description

Why we will love you

• 5 years leadership experience
• 2 years experience leading leaders
• Retail sales experience preferred
• Bachelor’s Degree preferred

What you’ll be doing day to day

• Understands and recognizes coworker contribution through customer feedback surveys and team recognition
• Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery
• Supervises cash handling procedures to ensure money handling is securely managed
• Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed
• Handles escalated customer issues that cannot be resolved at a coworker level
• Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

Together as a team

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Permanent, Salaried

Open availability required including nights, weekends and holidays to support the needs of the retail business.

Salary: $83,065 - $119,199 / year depending on experience.

Our benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.