Customer Experience Advocate - Inclusive Retail, Benefits

IKEA; Baltimore (MD); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare discount

Retirement plan

Co-worker discount

Pet insurance

Education assistance

Safety shoes

Telehealth

Dental/vision plans

Medical/Rx

Inclusive environment

Job summary

IKEA Baltimore is seeking a friendly, customer-focused associate to help create a positive shopping experience. You will handle checkout, promote services like delivery and IKEA Family, and ensure customers leave satisfied.

This role requires strong communication, a can-do attitude, and the ability to work in a fast-paced retail setting. Open availability across the week is needed, and prior sales or customer service experience is preferred.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience.
• Provides an efficient and accurate checkout experience in various areas of the store.
• Offers additional products and services such as home delivery, credit card, and IKEA Family card.
• Resolves customer concerns independently to meet their unique needs and expectations.
• Provides friendly, safe, and efficient car loading and unloading services.

Skills

Customer service

Sales experience

Job description

IKEA Baltimore is seeking a friendly, customer-focused associate to help create a positive shopping experience. You will handle checkout, promote services like delivery and IKEA Family, and ensure customers leave satisfied.

This role requires strong communication, a can-do attitude, and the ability to work in a fast-paced retail setting. Open availability across the week is needed, and prior sales or customer service experience is preferred.