Warehouse Operations Lead - Coach, Improve & Deliver

IKEA; Perryville (MD); On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay – get earned wages up to two

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rxplans (must work min. 20

A fun and inclusive work environment

Job summary

IKEA is seeking a Warehouse Lead to guide and develop a team responsible for receiving, storing, picking, and dispatching goods. You will balance customer service with cost control to optimize DC operations, maintaining a strong focus on quality and on-time delivery.

You will drive improvements, monitor KPIs, and help plan staffing and equipment to meet volume forecasts and seasonal demands. This role emphasizes teamwork, continuous improvement, and supply chain excellence.

Responsibilities

• Lead, coach and develop co-workers responsible to receive, replenish, store, pick and dispatch goods within the agreed time and in the agreed quality with the lowest possible C/DC operational costs, keeping the customer in focus and the total supply chain in mind.
• Support high performing daily operations connected to the assigned central fulfilment unit, as well as make sure that all departmental KPIs are monitored, with a focus on quality in all touchpoints for the lowest possible cost.
• Secure efficiency and implement improvements throughout the operations to reach excellence in execution and exceed customer expectations.
• Contribute to the overall warehouse operations goals setting, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal fluctuation needs.
• Contribute to people, shift and equipment planning based on volume forecast with Mid-term Plan (MTP) and Short-Term Plan (STP) to secure operational capacities and activities to meet goods availability, as well as short and stable customer lead-times.

Job description

IKEA is seeking a Warehouse Lead to guide and develop a team responsible for receiving, storing, picking, and dispatching goods. You will balance customer service with cost control to optimize DC operations, maintaining a strong focus on quality and on-time delivery.

You will drive improvements, monitor KPIs, and help plan staffing and equipment to meet volume forecasts and seasonal demands. This role emphasizes teamwork, continuous improvement, and supply chain excellence.