Retail Customer Experience & Store Care Associate

The Michael's Companies; Baltimore, Northern (MD, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

The Michaels Companies in Baltimore, MD is seeking a Store Associate focused on maintaining a high standard of store cleanliness and delivering brand promises. You will help customers, stock shelves, and perform cleaning duties while upholding safety procedures.

This role includes cash handling at checkout, enrolling customers in the Rewards program and Private Label Credit Cards, and assisting with Buy Online Pickup in Store and Ship from Store.

Qualifications

• Retail experience preferred.
• Cash handling to standards.
• Customer service experience is a plus.

Responsibilities

• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards program and Private Label Credit Cards enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Support shrink and safety programs; adhere to SOPs and company policies.

Skills

Retail experience

Cleaning experience

Customer service

Tools

Cash handling

Job description

The Michaels Companies in Baltimore, MD is seeking a Store Associate focused on maintaining a high standard of store cleanliness and delivering brand promises. You will help customers, stock shelves, and perform cleaning duties while upholding safety procedures.

This role includes cash handling at checkout, enrolling customers in the Rewards program and Private Label Credit Cards, and assisting with Buy Online Pickup in Store and Ship from Store.