Retail Customer Experience Specialist

The TJX Companies, Inc.; Waterloo (IA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid parental leave

Paid holidays/vacation/sick

Job summary

The TJ Maxx store in Waterloo, IA, part of The TJX Companies, Inc., seeks a team member to deliver a highly satisfied customer experience while keeping a clean, organized store environment. You will engage customers, promote loyalty programs, and process transactions with accuracy, while supporting store operations and safety.

This role emphasizes teamwork, strong communication, and the ability to adapt to changing directions, with a competitive pay and benefits package.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking in a dynamic store environment.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and embodying customer service principles.
• Accurately ring purchases and returns, promote loyalty programs, and maintain store organization.
• Support merchandise presentation, safety, and loss-prevention standards throughout the shift.
• Assist in store recovery, restocking, and continuous cleanliness of the sales floor.
• Adapt to cross‑training in multiple areas as needed to meet business needs.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Detail-oriented

Multi-tasking

Retail experience

Job description

The TJ Maxx store in Waterloo, IA, part of The TJX Companies, Inc., seeks a team member to deliver a highly satisfied customer experience while keeping a clean, organized store environment. You will engage customers, promote loyalty programs, and process transactions with accuracy, while supporting store operations and safety.

This role emphasizes teamwork, strong communication, and the ability to adapt to changing directions, with a competitive pay and benefits package.