Retail Customer Experience Specialist

The TJX Companies, Inc.; Indiana (PA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays

Job summary

The TJ Maxx store in USA is seeking a customer-focused team member to deliver an outstanding shopping experience. You will engage with customers, follow store procedures, and support merchandise handling, checkout, and loss-prevention standards.

Cross-training across areas helps cover business needs and keeps the store running smoothly. Ideal candidates bring strong communication, organization, and flexibility, with a willingness to learn and adapt in a fast-paced retail environment.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures and standards.
• Prepares merchandise for the sales floor following company procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Provides and accepts feedback.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and safety programs.
• Performs other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multitasking

Adaptability

Lifting objects

Peer teamwork

Retail experience

Job description

The TJ Maxx store in USA is seeking a customer-focused team member to deliver an outstanding shopping experience. You will engage with customers, follow store procedures, and support merchandise handling, checkout, and loss-prevention standards.

Cross-training across areas helps cover business needs and keeps the store running smoothly. Ideal candidates bring strong communication, organization, and flexibility, with a willingness to learn and adapt in a fast-paced retail environment.