Retail Customer Experience Specialist

Kroger Family of Companies; Thousand Oaks (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Kroger Family of Companies in Thousand Oaks, CA is seeking a customer-focused team member to provide outstanding service, answer questions, and support department goals. You will help stock, label, and inventory merchandise, inform customers about specials, and maintain a safe, welcoming environment.

The role requires strong communication, the ability to handle stressful situations, basic math, and a commitment to our Customer 1st strategy.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Retail experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger Family of Companies in Thousand Oaks, CA is seeking a customer-focused team member to provide outstanding service, answer questions, and support department goals. You will help stock, label, and inventory merchandise, inform customers about specials, and maintain a safe, welcoming environment.

The role requires strong communication, the ability to handle stressful situations, basic math, and a commitment to our Customer 1st strategy.