Retail Customer Experience Associate

Kroger Family of Companies

Los Angeles (CA)

On-site

USD 24,000 - 32,000

Full time

9 days ago
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Kroger Family of Companies in Los Angeles is hiring for a retail associate to create outstanding customer experiences through friendly service and product knowledge. You will help maintain a clean, safe store and assist the department manager in meeting sales goals.

The role requires effective communication, the ability to handle stressful situations, basic math, and a welcoming attitude toward all customers. Previous retail experience is preferred.

Qualifications

  • Retail experience is required or preferred.
  • Ability to stay calm and perform under pressure.
  • Strong communication skills with customers and team.
  • Basic math skills for transactions and stocking.

Responsibilities

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items or products they inquire about.
  • Inform customers of Drug GM specials.
  • Recommend Drug GM items to customers to ensure they get the products they want and need.
  • Review "sell by" dates and take appropriate action.
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Retail experience
Effective communication skills
Ability to handle stressful situations
Knowledge of basic math

Job description

Kroger Family of Companies in Los Angeles is hiring for a retail associate to create outstanding customer experiences through friendly service and product knowledge. You will help maintain a clean, safe store and assist the department manager in meeting sales goals.

The role requires effective communication, the ability to handle stressful situations, basic math, and a welcoming attitude toward all customers. Previous retail experience is preferred.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Grocery & Lead Clerk: Service & Freshness Champion
Grocery & Lead Clerk: Service & Freshness Champion

Kroger • Los Angeles (CA)

On-site
USD 2,066,000 - 2,755,000
Retail Customer Experience Specialist
Retail Customer Experience Specialist

Kroger Family of Companies • Thousand Oaks (CA)

On-site
USD 23,000 - 32,000
Grocery Clerk: Customer Service & Freshness Champion
Grocery Clerk: Customer Service & Freshness Champion

Kroger • Los Angeles (CA)

On-site
USD 32,000 - 52,000
Grocery Store Associate – Customer Experience Champion
Grocery Store Associate – Customer Experience Champion

Kroger • Salina (KS)

On-site
USD 17,000 - 21,000
Healthcare coverage
Flexible scheduling
Employee Assistance Program
+3
Grocery Experience Specialist
Grocery Experience Specialist

Kroger Family of Companies • Manhattan Beach (CA)

On-site
USD 24,000 - 41,000
Customer Experience & Service Associate
Customer Experience & Service Associate

Kroger • Laguna Niguel (CA)

On-site
USD 21,000 - 30,000
Grocery Customer Experience Associate
Grocery Customer Experience Associate

Kroger-54356a7 • Shelby Charter Township (MI)

On-site
USD 15,000 - 21,000
Retail Customer Experience Specialist
Retail Customer Experience Specialist

JD Finish Line • Los Angeles (CA)

On-site
USD 10,000 - 60,000
Grocery Customer Experience Associate
Grocery Customer Experience Associate

Kroger • Fountain (CO)

On-site
USD 18,000 - 22,000
Barista: Craft Coffee & Exceptional Guest Experience
Barista: Craft Coffee & Exceptional Guest Experience

Kroger • Los Angeles (CA)

On-site
USD 19,000 - 25,000