Retail Customer Experience Specialist

The TJX Companies, Inc.; Sturbridge (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Cell phone discounts

Credit union

Referral bonuses

Scholarship program

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a customer-focused team member to deliver an outstanding in-store experience in Sturbridge, MA. You’ll engage with customers, assist with checkout, and uphold store standards while supporting merchandising and loss-prevention goals.

As a valued member of the TJX family, you’ll enjoy flexible scheduling, associate discounts, and benefits designed to support your well-being and growth.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Excellent customer service

Flexible schedule

Strong communication

Organizational skills

Multi-tasking

Adaptability

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a customer-focused team member to deliver an outstanding in-store experience in Sturbridge, MA. You’ll engage with customers, assist with checkout, and uphold store standards while supporting merchandising and loss-prevention goals.

As a valued member of the TJX family, you’ll enjoy flexible scheduling, associate discounts, and benefits designed to support your well-being and growth.