Retail Customer Experience Specialist

Dollar Tree, Inc.; Springfield (IL); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Springfield, IL is seeking a part-time Customer Service Associate to create a welcoming shopping experience. You will assist customers, process transactions at the register, and help stock and replenish merchandise.

The role emphasizes maintaining store cleanliness, safety, and professional interactions with customers and team members. Part-time hours may vary, with responsibilities including unloading and receiving merchandise as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and perform physical tasks.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Ensure a positive, safe, and respectful environment with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, and general presentation.
• Other duties as assigned*

Skills

Customer service

Communication

Organization

Problem solving

Following instructions

Education

High school diploma or equivalent

Job description

Dollar Tree in Springfield, IL is seeking a part-time Customer Service Associate to create a welcoming shopping experience. You will assist customers, process transactions at the register, and help stock and replenish merchandise.

The role emphasizes maintaining store cleanliness, safety, and professional interactions with customers and team members. Part-time hours may vary, with responsibilities including unloading and receiving merchandise as needed.